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WARRANTY POLICY


    During the warranty period, if the electric bicycle has quality problems caused by non-human damage, we will provide free replacement parts service. (For different situations and accessories warranty period, please refer to accessories warranty table)
    After the warranty period or due to man-made damage, if the customer needs to repair or replace the parts, the cost and freight of the replacement parts shall be borne by the customer.
Accessories description: The warranty accessories are all original accessories. If the original is out of stock, a replacement will be used that is not inferior to the quality standard of the original.

Components

warranty peroid

Examples of questions

The following conditions are not covered by the warranty

Electronic Accessories

Motor

1 year

1. The internal gear is broken

1.Water damage to the battery, motor and controller

2. Parts damage caused by man-made sabotage, private repairs and man-made collisions

3. Damage caused by the puncture of the tire by a sharp object

4. Any damage caused by abuse is not covered by the warranty

5. Unauthorized disassembly, modification, damage caused by replacement parts, etc.
6. Products or accessories beyond the warranty period
7. According to the user's instructions, due to the user's improper use, improper repair and maintenance, the damage to the consumables caused by the user is not replaced in time, and the related parts are damaged, and no compensation will be given

2. Bearing damage

3. The hub shell is cracked and damaged

4. The coil burns out

5. The magnet falls off

6. The clamping is stagnant or there is serious noise, and it cannot  operate normally

Controller

1 year

1. Short circuit or open circuit

2. Overuse causes malfunction

3. Failure of cover related protection function

 

Components

warranty period

Examples of questions

The following conditions are not covered by the warranty

Electronic Accessories

Battery

1 year

Can't work

8. Destruction and damage caused by natural disasters, man-made disasters, force majeure or chemical attacks

9. Unable to provide proof of damage caused by non-human factors, such as real shot videos or pictures, etc.

10. Unable to provide proof of damage caused by non-human factors, such as real shot videos or pictures, etc.

meter

1 year

Not working, no display

electronic switch

1 year

Can't work

charger

1 year

Can not be charged

Headlamp

1 year

Can't work

Basic accessories

frame

1 year

fracture

Front fork

1 year

fracture

Folding rod

1 year

fracture

handlebar

6 months

fracture

Kick stand

6 months

fracture

tire

6 months

Natural rupture

Brake lever

6 months

Can't work

Brake

6 months

Can't work

pedal

6 months

Can't work

pulley

6 months

Can't work

transmission

6 months

Can't work

fender

6 months

fracture

crank

6 months

Bending fracture

Wheel hub

6 months

fracture

Bottom and front axle

6 months

Bending fracture

Rear axle

6 months

Bending fracture

 

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CONTACT US

Changan Town, Dongguan, Guangdong Province, China

WhatsApp : +8615819372144

Email us : 15819372144@139.com

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CONTACT US

Changan Town, Dongguan, Guangdong Province, China

WhatsApp : +86 15819372144 / +86 15817270490

Email us : 15819372144@139.com

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