WARRANTY POLICY
During the warranty period, if the electric bicycle has quality problems caused by non-human damage, we will provide free replacement parts service. (For different situations and accessories warranty period, please refer to accessories warranty table)
After the warranty period or due to man-made damage, if the customer needs to repair or replace the parts, the cost and freight of the replacement parts shall be borne by the customer.
Accessories description: The warranty accessories are all original accessories. If the original is out of stock, a replacement will be used that is not inferior to the quality standard of the original.
Components |
warranty peroid |
Examples of questions |
The following conditions are not covered by the warranty |
|
Electronic Accessories |
Motor |
1 year |
1. The internal gear is broken |
1.Water damage to the battery, motor and controller 2. Parts damage caused by man-made sabotage, private repairs and man-made collisions 3. Damage caused by the puncture of the tire by a sharp object 4. Any damage caused by abuse is not covered by the warranty 5. Unauthorized disassembly, modification, damage caused by replacement parts, etc. |
2. Bearing damage |
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3. The hub shell is cracked and damaged |
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4. The coil burns out |
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5. The magnet falls off |
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6. The clamping is stagnant or there is serious noise, and it cannot operate normally |
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Controller |
1 year |
1. Short circuit or open circuit |
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2. Overuse causes malfunction |
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3. Failure of cover related protection function |
Components |
warranty period |
Examples of questions |
The following conditions are not covered by the warranty |
|
Electronic Accessories |
Battery |
1 year |
Can't work |
8. Destruction and damage caused by natural disasters, man-made disasters, force majeure or chemical attacks 9. Unable to provide proof of damage caused by non-human factors, such as real shot videos or pictures, etc. 10. Unable to provide proof of damage caused by non-human factors, such as real shot videos or pictures, etc. |
meter |
1 year |
Not working, no display |
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electronic switch |
1 year |
Can't work |
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charger |
1 year |
Can not be charged |
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Headlamp |
1 year |
Can't work |
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Basic accessories |
frame |
1 year |
fracture |
|
Front fork |
1 year |
fracture |
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Folding rod |
1 year |
fracture |
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handlebar |
6 months |
fracture |
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Kick stand |
6 months |
fracture |
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tire |
6 months |
Natural rupture |
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Brake lever |
6 months |
Can't work |
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Brake |
6 months |
Can't work |
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pedal |
6 months |
Can't work |
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pulley |
6 months |
Can't work |
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transmission |
6 months |
Can't work |
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fender |
6 months |
fracture |
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crank |
6 months |
Bending fracture |
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Wheel hub |
6 months |
fracture |
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Bottom and front axle |
6 months |
Bending fracture |
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Rear axle |
6 months |
Bending fracture |